Very efficient, timely and once the tech arrived and the work began (and was completed), informative. I like that they called to tell me the tech was on his way. In addition, I also like their service fee plan; if you use their service, it’s waived. If not, you pay the service fee (and it’s not exorbitant). Really good idea in that with a number of other companies, you pay a more expensive service fee simply because they come to you house PLUS the cost of the service (parts/labor). And those are the companies that I no longer use.