Eric F was our Service Pro from David LeRoy Plumbing. He was professional and very friendly. He called before coming to let me know he would be there within a few minutes. He did a great job on the work we needed and cleaned up when he was done. Eric kept me in the loop of what he was doing and quoted me a price before performing any approved work. No hidden fees. I knew what I was paying for. I never once felt pressured to approve any work. Before I even scheduled an appointment the lady who answered the phone (Sorry, I cant remember her name) was just as professional. She understood what I needed done and was able to get us in the day I called even though it was a holiday. On a side note, Eric did ask and apologized to me for the company not sending an email of when, name, and picture of the Service Pro who was to come out. It was no big deal to me but it was nice that he did make an effort to recognize it and apologize. David LeRoy Plumbing is a good group I would recommend them to any friend or family.