Eric returned my call immediately on the weekend when I was experiencing my second sewer backup within a month. He was the second plumber I had in as I was highly dissatisfied with the first plumber. Eric was courteous, professional, and very thorough in diagnosing the cause (broken sewer line). His experience clearly shows through. He also went above and beyond in cleaning up the affected area meticulously which the previous plumber did not. I would highly recommend him. Thanks Eric!